“By integrating dispersed customer data with Tibero, we were able to reduce user query response time by up to 94%.”

– Eric Chin, CEO of CTOS

 

CTOS(www.ctoscredit.com.my), Malaysia’s leading private credit rating agency, provides a service for managing business credit risks through services such as credit inquiries, customer monitoring, and transaction tracking, facilitating individuals and enterprises to access critical information more seamlessly and promptly.

Primarily, CTOS relied on MySQL DBMS for a significant amount of data as its core system. With an increase in data and user usage, CTOS experienced serious performance degradation. To address this issue, data was stored across multiple databases, enabling distributed processing of users. However, as data consistently accumulated across each database server, bottleneck phenomena occurred, leading to a continual delay in query response time. Moreover, MySQL showed limitations in scalability, necessitating the purchase of new data servers to resolve the issue.

 

<AS-IS System Structure>

 

To resolve data inconsistency from data dispersion, Tibero integrated multiple client databases into one. Additionally, Tibero established a scalable system in response to increasing customers, enabling CTOS to strategically adapt to market changes.

 

<TO-BE System Structure>

 

• Facilitating data integration through data virtualization

Tibero Active Storage(TAS) allows for configuring a high availability environment by virtualizing various datasets of customer data into a singular data volume.

• Optimizing query response time by 94% per 100 users

Tibero data integration ensures data consistency and reliability, and by eliminating bottlenecks, query times were significantly reduced.

 

<Query Response Time for MySQL vs Tibero >

 

• Integrating with zero downtime

Many of Tibero’s core technologies have been applied to this project, one of which is Tibero Active Cluster(TAC), establishing zero-downtime deployment with a shared-disk-based architecture. Also, Tibero JDBC drive and hibernate dialect expedite existing Java application integration with no need to change code.

 

• Protecting customer data through data encryption

By implementing Transparent Data Encryption(TDE), table space, and data column encryption features, Tibero provides a system that complies to the data security algorithms mandated by the Malaysian government.

 

• Saving over 60% with optimal utilization of resources

Compared to alternative competing solutions, Tibero offers a saving of over 60% in licensing costs, and delivers customer satisfaction by fully utilizing legacy system resources.